Privacy Policy
Syston Staircraft Ltd
20 College Road, Syston, Leicester, LE7 2JF, United Kingdom
Company Number: 16455589

1. Introduction

At Syston Staircraft Ltd (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, visit our website, or contact us.

2. Information We Collect

We may collect and process the following personal information:

  • Name and contact details (e.g., phone number, email address, postal address)

  • Project details and site addresses

  • Payment and transaction information

  • Website usage data (e.g., IP address, browser type)

  • Any communications or correspondence you send us

3. How We Use Your Data

We use your personal data to:

  • Process enquiries and provide quotations

  • Fulfil and manage orders

  • Communicate updates and respond to customer queries

  • Comply with legal and regulatory obligations

  • Improve our services and website

We will only process your data where we have a lawful basis to do so.

4. Sharing Your Data

We do not sell your personal information. We may share your data with:

  • Trusted service providers (e.g., delivery companies, subcontractors)

  • Accountants, legal advisors, or HMRC if required by law

  • IT and website support providers under confidentiality agreements

All third parties are required to comply with data protection laws.

5. Data Retention

We keep your data only for as long as necessary:

  • For customer orders: up to 6 years to comply with tax and legal obligations

  • For enquiries: up to 1 year unless you request otherwise

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion (in certain circumstances)

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
Email: systonstaircase@gmail.com

7. Cookies and Website Usage

We may use cookies or similar technologies to analyse website traffic and improve user experience. You can control or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from loss, misuse, unauthorised access, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Syston Staircraft Ltd
20 College Road, Syston, Leicester, LE7 2JF, United Kingdom
Email: systonstaircase@gmail.com